Is acer.com Legit?

“You paid for it but it's not yours”

I attempted to boot acer swift 14 laptop from a USB drive which is a perfectly standard operation, and yet it refused to recognize the drive. I called their "support" and was told that ONLY DRIVES PURCHASED FROM THEM CAN BE USED. They even offered to send their drive with windows, and that's exactly what I do NOT want. You think you bought a computer? No. You merely leased it from an erratic control freak.

“Bought the desktop - never ran in into so many basic issues”

Usually buy Dell desktops, don't usually have any issues. Decided to buy Acer desktop and try it out - worst waste of my money. Acer desktop is a pos - constant issues with installation of windows,can't copy paste, constant freezing, browsers not working (chrome, firefox and IE). Seriously the biggest piece of crap. Value Quality

“Defective Acer computer and Horrible customer service”

Bought a desktop computer from Acer (Acer Aspire) about 9 months ago. Worked ok, but last month it would not power on. Contacted Acer and since it's under warranty was told to return it so we did. I called to follow up and was told they are NOT going to repair it because they found a roach. They sent a picture of the inside of another computer with a roach on its back. 1. I haven't seen a roach like that not even in the neighborhood so no infestation issues from my end. 2. The roach looked like it recently died and was adult size so how would that crawl into a computer? 3. The picture of the inside of the computer they sent was not ours, it looked very old. We know this because we have 2 Acer same model. So we sent them by a picture of the one at home which is about 2 years old and there's no comparison. The repairs department is lying. I believe they just didn't want to fix it. I would not recommend buying from Acer, find a more reputable company. Service Value Shipping Returns Quality

“$#*! your $#*!ty CPU cooler”

Imagine having such a $#*! cooler that it scoots the overall CPU temp to 90 degrees + at idle doing as much as you are to fix these $#*!ty coolers. Imagine charging so much for an AIDS cooler for a pre built and making half of the case impossible to access. Cool lights I guess but $#*! the rest of it. The only thing that is actually easy to mod are the graphics card, ram, storage and the fan. The rest is impossible because of such a $#*!ty motherboard. I could probably make a better design for a motherboard using MY $#*! as a brown crayon and some lovely WHITE paper. Tip for consumers:suck my balls (they are sweaty) Products used:a good fan I HAD TO BUY SEPERATELY Service Value Shipping Returns Quality

“Acer Monitors and Acer Customer Service”

I purchased a monitor made by Acer and after a couple of months it stopped working. I had to mail it in for repairs, but it was returned back to me in the same broken state. They said that the power cord must have issues, but I used two other power cords and no it didn't fix the problem of turning on. I contacted the customer service and they stated that I would have to mail it back on my own and that they would look at it again. They did pay for the postage the first time. I didn't send it back as the warranty didn't state that they would only pay for postage one time so they could attempt to fix the item. Tip for consumers:Acer is not good quality as dome reviews state. Products used:Computer Monitor Service Value Shipping Returns Quality

“Worst laptop company”

This is the worst company I have ever seen in my life. I bought a laptop before 1 week only (11/05/2021) it's not working for 3 days and graphic card is also not working I dont know why the graphic card inbuilt in this Power consumption is worst If use laptop for 1 hour it will reduce to 20% from 100% So customer service is also worst they dont even consider the customer issues and all Its fully of waste of my money So please dont buy acer laptop Products used:Better dont buy this company laptop I have experienced . Dont buy this laptop If you dont trust me, I have attach my bill copy in my review please check with that

“When sell no Covid and Support Time Covid.”

When they sold the product at Store, they were available around and showed all products. After 3 months laptop having charging issue. They asked to courier because they don't accept drop off in-person at Acer center due to Covid. If you still fear of Covid why do you sell products? Stay home. All around world restrictions are up now. Courier charges are around 10% of the total product value. If you are still having Covid restrictions why you don't provide label to customers. While selling no Covid but In support and services you have fear of Covid. Non-sense and stupid logic. Service Value Shipping Returns Quality

“Buy from other source”

Its so annoying. I want a laptop and color isnt like advertised at all and then I have to pay 70$ shipping back. No refund were placed. Tried to call them multiple times and still, they kept switching me from department to department. Such a $#*! show, dont buy from them buy from best buy or other supplier:^( Tip for consumers:Dont buy or order from them its bad Products used:None Service Value Shipping Returns Quality

“Decent laptop, poor company”

Despite liking my Predator Helios 300 laptop I purchased from Acer, this review is mainly aimed at their repairs department and general behaviour in assisting me with my laptop. My laptop recently stopped working and was out of warranty, I sent it back to Acer to look at for a fee and they provided me with a quote to repair it. The quote was for nearly £2000 to replace the motherboard. I couldn't afford this and the laptop was returned to me so I took it to a local technician who cleaned the laptop and it started working again. The cleaning cost me £120. I have since asked for a refund from Acer for the obvious misdiagnosis and attempt to make me pay an extortionate amount of money for a repair job that wasn't needed, however I have been met with a customer service department that does not care and does not want to know. The products are fine, but as a company I would recommend avoiding them. Tip for consumers:Buy a laptop elsewhere. Their customer service is shocking and you will most likely need to use it at some point as there are a lot of people who seem to have issues with Acer products. Products used:Acer Predator Helios 300 Service Value Shipping Returns Quality

“HD Screen Seems Useful”

Acer Aspire 5 running OK after 3 years. The 1920x1080 HD screen... not too bad for the price. MicroSoft Windows 10 OS license included. Power supply is stupid.

“Acer Model XC1660G Desk top model”

Unit purchased new in July of 2021--Lasted 2 years--no power to CPU-can not turn on--replaced power supply w ACER part $70 item-talked to support-can not diagnose--may be bad motherboard--Called ACER-Was told $419 if sent back for repair! What a POS. I WILL NEVER EVER BUY ANOTHER ACER PRODUCT--I bought a new HP So Screw You ACER! Service Value Returns Quality

“Like this laptop”

Wanted to leave a comment because just bought it and really satisfied. Good speed, touch is working smooth and the device is nice-looking, in my opinion. Recommend for working, don't know about playing

“Best!”

I really surprise to see such low rating. Iэму been using Acer PS for ages and never had any problems with freesing or low performance. Yes I use Top models at work but I'm sure that all Aсук models work 100% for their price! Service Value

“Lemon Laptop”

After reading many reviews, I decided on an Acer laptop. Big mistake. One of the hinges broke almost immediately. I now have duct tape holding my laptop together. Nice. Then, just after my warranty ran out, my curser started having a mind of its own. I am a touch typist-I do not always look at the screen when i type. I would look up and my cursor would be in a totally different place-looked like I was typing in a foreign language. If I took my fingers of the keys, it would magically go off to some other point in my typing. If I do not watch, it will even go to the text of an email I was answering. No rhyme or reason. Called Customer Service which is a joke. I could not understand anything anyone was saying. Finally got to the 'tech' and he was the most difficult to understand. His advice was to just not use the cursor! For that advice, I was charged $159.00. That actually was an improvement as they first wanted $189.00 for tech advice. I protested both prices and eventually had to go to my credit card company to dispute the charge. I was able to get my money back, but I am still fighting the cursed cursor. Tip for consumers:Stay away from Acer. Products used:Laptop Service Value Shipping Quality

“How wrong I turned out to be!”

My acer computer suffered a serious software problem. Now I accept that it happens and I accept the fact that I am responsible to deal with it. Fine. However their online app tells me the product is not registered but when I go to register the thing it tells me it's already registered. How can I trust them to fix something when they can't agree internally if it's even registered or not. It's not the computer that is the problem it's Acer. I'm through with them.

“Acer laptop, a piece of junk.”

Acer Laptop worked well for the first 6 months, then trouble started. I'll be working away and it will just shut itself off. I'm covered by Norton, Malwarebytes and Spybot. I preform regular maintenance (defrag, sfc and so on). Generally it's a very unstable computer. Buyer... beware!

“Acer Laptop hopeless customer service and product”

I received an Acer Spin 3 laptop sometime in mid-April of 2022. I was informed that it was among the better quality units compared to hp or other laptops. It had Windows 10 built-in and to be upgraded to Windows-11. The upgrading process had a lot of issues and custom and customer service could not help at all. After several days of trial and error, windows 11 got installed. This computer comes with a one drive system that puts all files including private confidential files into the one drive system exposing them to viruses. The tech support was again of no help in removing confidential files off of one drive. A few days later the mike system failed to work on zoom, so I had to conduct zoom on my cell phone. By default the mike is on mute mode so each time I have to reactivate the mike again. The mike is muted if you want to listen to a website, you have to unmute each time you wanted to listen to a web site. The keyboard light is kept off when you run the computer. It took the tech person 1/2 hr to explain I have to press F8 and it will be on only for 2 minutes. My speaker stopped working I don't know since when as I have been using an earphone sincre the day I received it, to not distract the neighbors. Today, 6 months later, they tell me the computer is out of warranty, though the website says there is 1 year warranty. I am totally disgusted with this laptop as it is totally unreliable. The screen keeps zooming in and out each time I touch the keyboard. Please DO NOT buy any Acer computer. It is worse than the worst laptops! Tip for consumers:Never buy Acer products. Products used:Laptop Service Value Shipping Returns Quality

“Do not buy their phones”

The first one i bought i had to return immediately because it had a glitch and you couldn't see a screen when it was on! The second one just crashes all the time. I hate it and regret every dime i have spent on it!

“Good quality”

I do own a laptop made by acer and all I can say it was a good choice. The price/quality ratio is really good, although if you dont really need to mobility - then get a PC. I'm serious.

“I hate that you people charge for telephone help and...”

I hate that you people charge for telephone help and will not let anyone email support after their warranties have expired. I contacted them while my warranty was active, I told them my problem and they said I could pay a butt load of money to mail it to them so they could look at it. I waited and waited and no one ever got back to me. Now obviously my warranty is expired, and my piece of garbage Acer product is even less functional than before and when I need help, I have to pay A DOLLAR A MINUTE for a THIRD PARTY to assist me? Forget that. I can't even revert to factory setting because their product is so junky. I can't do anything because this junky CRAPTOP doesn't even have a CD drive. Junk junk junk. I hope they go out of business for selling junky products and being so underhanded, misleading, unhelpful, and uncaring to the people who pay hard earned money for their products.

“Poor service”

It is the worst laptop as well as company. They take months long to fix issue of the product under warranty.

“Good products at a reasonable price”

I own two notebooks made by Acer. Concerning these are not the latest models and far not the most powerful ones - they are very reliable for everyday use and carrying along. I recommend!

“Rubbish”

Cheap. Tinny and difficult to navigate. Too many ads butting in. For the serious PC user avoid at any cost. Period! Products used:NONE Service Value Shipping Returns Quality

“BEWARE BEFORE YOU BUY”

I recently purchased an Acer touch screen computer. For the first month and a half it was very slow but functional. It suddenly froze up and would not boot up. After many unsuccessful attempts to resolve the problem, I contacted a tech from their support site. The tech center was located in the Dominican Republic and communication with the tech was difficult to say the least. After many attempts to reset or correct the problem, it was found that the unit had a hardware that needed in shop repair. The unit had to be sent out of the U.S. to the Dominican Republic for repairs. I was uncomfortable with that as I have heard horror stories of units being lost or stolen. The unit was only 1 1/2 months old and felt a replacement was warranted. I suggested they send a replacement computer and I would send the damage one back upon receipt. They refused saying their policy is for the consumer to send the product to them (AT THEIR EXPENSE!) and wound not replace the unit. I felt they basically were saying "TAKE IT or LEAVE IT" I contacted my U.S. retailer who understood the situation and agreed to take the unit back and give a FULL REFUND. I can tell you that I will never deal with this company again! All I can say is fully understand the "COLD HEARTED" policy if you intend to purchase their products

“No, I Will Not Buy Your Laptop Again”

Ok, Acer. Let me start with the pros. Lasted a good 5 to 6 years. Pretty color. Worked well enough. Cons: I HATED that you will be in the middle of something and it will just start updating for a good 15 - 30 minutes. No warning, no way to stop it, just goes and it does it once a week at the very least. My sister bought one recently and her's is even worse. It will do the no announced update for HOURS. She hates it and is considering calling it a loss and purchasing a whole new laptop from another manufacturer. I can't not tell you how annoying those updates are. You are typing away on your report and BAM it just closes on down, freezes you up and takes it's sweet time. I put up with it as along as I did because I didn't use it that much. Finally Windows 7 went out and I bought another brand that is also not any good. So that's a two person review for the price of one. Do not purchase unless you have patience galore and plenty of time on your hands!