Is 2-10.com Legit?

Just cancelled them today!!! Absolutely useless company!! AC (compressor) died on a saturday and got an emergency visit on sunday morning which was great. But the good part ends there, the first tech wanted me to do his legwork and pay ahead for the warranty items which is a flat NO! The next wave of technicians would not deal with a manufacture warranty, the last wouldn't deal with a Trane system. It had already been 14 days without AC. So I had to go out of network which cost me 3600 dollars they would only comp me 360. Their excuse was we could have found a technician that didn't mind dealing with a manufacture warranty. Mind you here in Northern Va its been 93 degrees in my house this entire time. Had to buy window units to get by, but you wanted me to wait additional time to you can keep contacting technicians until you find one that works. So told them to keep the 360 and I cancelled them. Would give the entire company negative stars if I could.

I called because typing hurts my hands, (a friend is doing this). Before I could register a service call they offered me a $150 rebate for a new refrigerator. Now a service call is $100 and if they cannot fix it they replace it. So clearly this is a SCAM. I have paid for 2 years with very few service requests and they try to RIP ME OFF!!BUYER BEWARE

STOP STOP STOP I GOT INSURANCE WITH THEM I SPENT $3900.00 FOR THREE HOUSES BUT WHEN I HAD NEEDED TECNICIAN THEY NEVER SENT ANY ONLY PROMIS AND PROMISE SO I REPORTED THEM TO THE INSURANCE BOARD THEY DID NOT DO ANY THING EITHER.I LOST ALL MY MONEY PLUS I HAD TO PAY FROM MY POCKET TO FIX THE PROBLEMS SO PLEASE DO NOT LOOSE YOUR HARD EARNED MONEYI HAD POSTED LAST YEAR NAD ALOT OF PEOPLE CONTACTED FOR THE SAME ISSUE. SO PLEASE DO NOT LOOK AT THEIR SWEAT DEALS THEY GOT STARS FOR THE CHEAP PRICE NOT FOR THE ACTUAL WORK FOR ACTUAL WORK THEY HAVE NO STARS.PEOPLE HAD LOST SO MUCH MONEY. I STILL HAVE INSURANCE WITH THEM THEY ARE NOT CANCELING MY POLICY AND HOLDING MY MONEY TOO. I HAD TOTALY FOR GOTTEN ALL OF THE SUDDEN I RECEIVED THEIR ADVERTIZE ON MY PHONE THEN I REMEBERED THAT HOW THEY MADE ME CRY LAST YEAR THEN I STARTED POSTING ABOUT THIS COMPANEY

So appreciative of my warranty. Those who are upset probably didn't have the full coverage and were made when it wasn't covered. I have the deluxe and over the last decade they have replaced our washer, furnace and dishwasher! They send out qualified and professional technicians who have been background checked. I have been a loyal customer for years for multiple properties and will continue. It's a good feel to know my home is protected.

Terrible customer service. 2-10.com has no customer support email address, so the only support you can reach is via phone. Hold time often exceeds an hour.I had a problem with their support portal not creating a service request properly and spent an hour waiting to talk to someone, who could only agree that the site was not working for them either. I was told the issue would be escalated. Didn't hear back for a couple of days. I then went through the process again. It was a miserable groundhog day experience of a non-functioning website and incompetent support.After another day, the site started working for me - finally.A warranty is worthless if you can't use it. I guess they count on this fact.

One down side is that there is limited help after hours and on weekends. We had a sewer issue on a Friday night and had to hire someone ourselves or wait until Monday. We hired someone and then sent a claim in to be reimbursed, which we did get reimbursed for the plumbing coming out. I just wish it was 24/7 like some other companies.

This company makes it extremely difficult to contact them by phone. Their website is less than user-friendly and their representatives (IF you can get them to answer the phone) give conflicting information about what needs to happen to facilitate repair/replacements. I have needed to contact them by phone at least 5 times in the past month. Each time, I was on hold for more than an hour before I finally gave up and hung up. I finally got through after being on hold for 2.5 hours!! They want me to renew the contract with them at a 33% increase. There is NO WAY I will do that.

I purchased two contracts from 2-10 Home Buyers Warranty. The first issue with my double oven made me realize how shady this company is. After the contractor informed me that the part was not available from GE and the oven needed to be replaced. I received email from them with two offers 1- to order pre-owned part from Ebay or cash toward the repair for $189.00. I called them and was on hold on the phone for an hour. I asked the questions Can you please show me where the used part is mentioned in the contract? The answer was that it does not mention a new part in the contract as well. Be aware of how they are using their words and contracts.

If you have a problem that requires a part, they have to order it. It takes 5 business days for them to put the order in then add shipping and time for your installer to install it. Just a miserable service all around.

I have had 2-10 home warranty for two years and filing a claim is a nightmare. One and a half hour phone call holds just to get through. Impossible if you have a question and they transfer you for another hour and a half hold.

When we bought our house it came with a 2-10 Home Buyers warranty. I had to file a claim regarding our HVAC within the first year. The response time is horrible and the problem was temporarily fixed. I had to call out a different company because shorty after the problem was “fixed”, the AC quit working on the weekend. The second claim was for a roof leak that was never resolved by 2-10, lucky for me my realtor helped me out. Four years and nearly $4000 dollars in premiums later, my garage door started acting up, only working intermittently. Then without any explanation but a really severe cold front moving through our area, all my remotes and outside keypad quit working. I thought the problem was solved after I reset the garage door opener by following the manufacturer’s instructions (on a day that was warmer). When the temperature dropped again everything quit working. I submitted a claim, but when the technician showed up two days later at 1pm and the temperature had risen to around 58 degrees, everything started working. He collected his $105 (because there is a 5 fee for a card) and told me there was nothing he could do because the problem could not be replicated. Two other houses in our neighborhood build in the same time frame all with the same overhead garage door opener, failed during extreme temperatures. One of my neighbors even came over to explain that his garage door did the same thing. The technician blamed it on a storm then switched up and asked about fluorescent light saying that could be a problem. The technician said he would submit it and I would have to wait on a decision wether or not the problem would be fixed. I called customer service and said she would escalate the issue but it would be at least 2 days before I would even get a call back. This coverage is absolutely useless. The contractors that show up are not in company vehicles, no identification, and they want a check or cash. Yes, shame on me for keeping the coverage for so long, but this company doesn’t care about fixing anything, but they will email you to death to renew their service. I have filed a complaint with the Better Business Bureau.

“My Tub leak”

I had as plumbing problem that was causing me an expensive water bill. I called 2-10 that assigned with locating on plumber and the repair. Not only did they send a very well trained professional they also handled the claim in an expeditious manner.The problem was solved headache free with zero worries Service Value Quality

“Not worth the trouble!”

This company picks the bottom of the barrel technicians and their coverage isn't that high. Most realtors suggest this company because it's the CHEAPEST! Not in a good way unfortunately. I wouldn't even bother dealing with them. Service Value Quality

“Take your $ and throw it out the window. You will have a better experience than with them”

I have been through a Divorce that was less stressful than dealing with these thugs. Don't waste your time, your $, your sanity on this company. We are actually upside down on a new air con unit that was 'covered' through this company. We would have been better off financially and stress wise to have hired a company to replace on our own. WORST EXPERIENCE with the most unethical company with which I have ever had the displeasure of working.

“Realtor and buyers beware”

Ok so realators and buyers do not purchase a home warranty from 2-10. They are now telling me that it is my fault that they refuse to repair or even replace my system. Due to the inspection report on my heat pump... This company is a joke and I have alot of real estate agents that are friends and they won't be purchasing from 2-10... preexisting conditions is the reason they are giving me... 2-10 is a rip off. Update... so these crooks ask for the inspection report on my heat pump my realtor sent it to them and they are sticking with their original conclusion... TO DO NOTHING AT ALL TO HELP... the service tech that came out said they would either fix or repair the unit... NO THEY WON'T DO ANYTHING! STAY AWAY FROM 2-10 THEY JUST TAKE YOUR MONEY WITH NO INTENTION OF HELPING YOU...

“Shady Company Be AWARE!”

If I could give zero star I would. This is the worst company we have ever dealt with. When you buy a home warranty you thought you bought a peace of mind. Wrong! We are over a month without air conditioning at over 90 degree temperature and on some days it was over 100 degrees in Tennessee. When we bought the warranty my husband specifically asked to buy the highest coverage package. We paid the premium level package (at the time that was the highest package we were told by their rep). Two of our AC broke down right at the beginning of the heat wave. We had multiple AC technicians coming out to evaluate them. All said we need to replace the condensers and furnace, i. E. the complete system replacement. 2-10 rep Omar tried every which way to delay the appointments and response knowing we are enduring unbearable heat. Then after he already authorized full system replacement in writing he backtracked to refuse to replace the furnace which is at the end of life. He also told us the warranty only covers one unit and if we wanted to cover more than one unit there is another higher level package we should have gotten (which their previous rep clearly misled us to believe everything was covered by the more expensive coverage we paid for). So we paid for a company to replace an entire system out of pocket for our bedroom and requested an upgrade of our coverage to the highest level in case of future issues. Little did we know that was such a waste of money and their trap for us to pay higher coverage for nothing. Coincidently our third AC had a burned motor right after we upgraded our warranty coverage and needs replacement. Omar once again denied the coverage and claimed we had existing problem before upgraded the coverage. After jerking us around with all sorts of delay tactics he has not sent anyone to fix the first AC and now he just canceled the technician (their vendor) who's come out twice to do evaluation and has been in discussions with him and us for a month and reassigned us to a new vendor to start the evaluation process all over again, even though Omar already approved our main floor AC full replacement days ago after multiple technicians have evaluated the system and confirmed it's beyond repair. Per the previous technician who has worked with this company for years this is how 2-10 screws their customers to avoid paying for coverage. Be aware! They care nothing about their customers. You will be screwed when you need coverage. Tip for consumers:Look at consumer affairs and BBB reviews you will see tons of complaints from people who got screwed by them. Don't become a victim of this shady business. Products used:Air conditioning replacement Service Value Quality