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The Seat Selection Fee Scam Is Hitting Millions Of Inboxes

How the scam works:

(with video below) Millions of people are flying daily to see new places, their families or simply to do their jobs. The costs of the flights are usually high but several travellers are willing to pay extra money to have comfort, especially if the flights are long. However, customers need to be aware of a scam involving a “seat selection” email which is in circulation as you are reading this. How does the scam work?

Watch the video below to see the Seat Selection Fee scam exposed:

Seat Selection Fee Scam Video

The scam emails claim to be a “seat selection fee receipt.” The recipients are informed that they have been charged a high fee (usually in the hundreds of dollars) for choosing their seat on the flight. The email contains an attachment labelled “<name of the airline> Confirmation” which the customer is urged to click. The attachment has a highly unusual file extension which is an indicator that it is a fake. Once this file is opened, you have effectively introduced malware to your computer.

Other indicators that the email is fraudulent are its lack of personalization. The customer’s name never appears in the email, nor does it contain any of the customers booking information or itinerary.

Qantas was the first airline that has been hit by this scam, many travellers receiving the "Qantas Airways Confirmation" e-mail. The company is not the only one, though. Recently, United Airlines, Jetstar, Delta, Air Canada and American Airlines have been targeted in the past as well.


How to avoid the Seat Selection Fee scam:

According to a Qantas announcement sent to its customers via Twitter and Facebook, these emails were not generated by the company and the link should not be clicked. Further, any communications to actual customers will contain personal details regarding the flight information of the customer. Qantas says the best way to check flight details is by visiting their website at and click on the “manage your booking” link.

How to report the Seat Selection Fee scam:

Make your family and friends aware of this scam by sharing it on social media using the buttons provided. You can also officially report the scammers to the Federal Trade Commission using the link below:

Report Scammers To The FTC Here


How to protect yourself more:

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