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Scheduled Payment E-mail

How the scam works:

(with video below) There is an email making its rounds these days through millions of inboxes regardless of the country you live in. It claims to be from your cell phone network provider whether that's AT&T, Vodafone, Rogers, Verizon, Telus, Orange, etc.. The trouble comes when the email reaches the company's real clients, who panic as they see that the amount on the invoice is higher than usual. The scam could also come to you via text message on your phone. So how does it work?

Watch the video below to see the scam exposed (replace Rogers with the name of your cell phone network provider):

Cell Phone Provider Message Scam Video

In the particular case of the email message, the scammer informs you that your monthly payment is scheduled to be taken from your account on a date coming up very soon. The content looks very realistic and even has actual ads from the company's website, added graphically on the side. The recipients are invited to log in to pay the amount or sign up for "automatic monthly payments". By clicking on the links they are taken to the next page, also perfectly replicated from the company's real one, and asked for credit card information and a password.

How to avoid:

The scam e-mail always refers to you with "Dear Customer", not your name, like your network provider does. You should delete the e-mail as soon as you see the message is not personalized. Besides phone companies, the scammers also use other organizations that charge customers on a regular basis (water, energy, etc) to scam the e-mail recipients.

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